The Digital Switch Over 2027

Written By Office NFG

The UK is transitioning from analogue landlines to digital services by January 2027, affecting phones, alarms, and healthcare devices. See below for information on available support for vulnerable residents:

Digital Switchover Overview

  • The landline switch to digital uses fibre and modern technology for improved reliability.

  • Most lines in the UK, including Cumbria, have already transitioned.

  • Customers will be contacted by providers before their switchover, with instructions to respond promptly.

  • The change may require new equipment or adapters, especially for older phones and connected devices.

Impact and Actions for Customers

  • Landlines will remain, but some devices like alarms or telecare may need upgrades.

  • Vulnerable residents should register their needs with their providers and consider joining support schemes.

  • Emergency calls should still be possible via mobile phones if landlines fail during power cuts.

  • Providers may install backup power solutions for critical devices.

Support and Safety Measures

  • Extra support is available for vulnerable groups, including engineer visits and backup solutions.

  • Power outages and emergencies require community resilience planning.

  • Beware of scams exploiting the switch; never share personal details over suspicious calls.

  • Resources are available for emergency preparedness and community support.

FOR MORE INFORMATION FROM WESTMOORLAND & FURNESS COUNCIL - click here

Office NFG
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